The Creative Problem Solving and Decision Making Workshop

Who should attend?

  • Managers, supervisors, and team leaders
  • Project managers and project officers
  • Anyone who must solve problems or make decisions on a daily basis



Course outline

“All I ever do is deal with problems around here!” Solving problems and making decisions make up a significant part of a manager’s day. However, as managers, we tend to solve problems by using the same approach every time.

Every problem is a chance to learn something new and to examine an issue in a different way. Managers need to have a tool kit of creative techniques that they can use in solving problems and making decisions. This workshop will teach you how to use different creative tools for working through the stages of the problem-solving cycle.

The problem-solving cycle has six steps: identify the problem, collect data, analyze causes, generate solutions, implement solutions, and assess results. In this workshop, you will learn 20 different qualitative and quantitative problem-solving techniques that will help you make the right business decisions. You will learn a systematic approach to problem solving and decision-making, which will give you the confidence to tackle any problem, any time.

Our approach

  • We will give you practical, how-to skills that are immediately applicable to your job.
  • Your workshop will be fun and entertaining; plus, you will learn more than you ever thought was possible.
  • You can expect a relaxed and non-threatening learning environment.
  • We limit attendance to allow maximum participation and feedback.

Performance objectives

What You Will Learn:

Problem Solving Cycle

  • Identify the difference between “what should be” and “what is.”
  • Collect data about the problem.
  • Analyze the problem to uncover the root cause.
  • Generate alternative solutions.
  • Create an implementation plan.
  • Verify that the problem has been solved.

Problem Solving Techniques

1. Attribute Listing
2. Bar Charts
3. Brainstorming
4. Brainwriting
5. Cause and Effect Diagrams
6. Checklists
7. Control Charts
8. Drill Down Technique
9. Five Whys
10. Flow Charts
11. Force Field Analysis
12. Mind Mapping
13. Nominal Group Technique
14. Pareto Analysis
15. Run Charts
16. Scatter Diagrams
17. Selection Matrix
18. Solution and Effect Diagrams
19. Storyboarding
20. SWOT Analysis