The Conflict Management Workshop

Who should attend?

  • Managers, supervisors, and team leaders
  • Members of work teams and project teams
  • Anyone who strives to manage conflict in the workplace



Course outline

Conflict occurs in the workplace every day. Conflict may be caused by a competition for resources, a disagreement about procedures, or a disagreement about a decision. However, conflict doesn’t need to be a negative influence. Conflict can also lead to new ideas, new opportunities, and a healthier work environment. This workshop will teach you the skills to resolve workplace conflicts to the satisfaction of everyone involved.

Our approach

  • We will give you practical, how-to skills that are immediately applicable to your job.
  • Your workshop will be fun and entertaining; plus, you will learn more than you ever thought was possible.
  • You can expect a relaxed and non-threatening learning environment.
  • We limit attendance to allow maximum participation and feedback.

Performance objectives

What You Will Learn:


  • Identify the different types of conflict.
  • Determine the root cause of the conflict.
  • Evaluate the negative outcomes of the situation.
  • Evaluate the positive outcomes of the situation.
  • Determine who will solve the problem.


  • Determine the facts of the situation.
  • Select a conflict resolution style.
  • Explain the consequences of the conflict.
  • Get agreement on the problem.
  • Explore solutions.
  • Negotiate a win-win resolution.
  • Agree on an action plan.


  • Prevent problems from reoccurring.
  • Anticipate future conflict.
  • Manage conflicts to enhance team performance.
  • Define process for handling workplace conflict.
  • Address the contributing factors of conflict before it occurs.