Receiving positive feedback from a peer, colleague or manager is easy; all you have to say is, “Thank you”. Receiving negative feedback is difficult for many people. Despite the good intentions that may be behind the message, negative feedback often comes across as a criticism. We often react to negative feedback with defensiveness instead of learning from the situation. We must remember that most people are hesitant to give others negative feedback, so when they do, they may be informing us about a behavior that other people have noticed, but were reluctant to say anything about. The next time you receive negative feedback, follow these steps:
- Listen without interrupting and thank the person for bringing the issue to your attention.
- Agree with at least a small part of what you heard. Say, “You may be right about that”.
- Clarify what was said by asking for specific examples.
- Determine if there is a “grain of truth” to the feedback. Try to see the situation from the other person’s point of view.
- Turn the feedback into a positive opportunity for improvement. Identify what you will begin to do differently in the future.
Work on accepting negative feedback this week!
For more information on how we can help you incorporate this week’s Best Practice into your organization, please visit www.ShaunHopkinsSeminars.com