Create Consistency

The most common reason why employees do not perform to the expectations of their managers is a lack of clearly defined and communicated standards. As a result, you may have a team of employees who are performing the same work tasks in wildly inconsistent ways. This may have negative implications on your operation’s costs, efficiencies, quality, or completion times. To correct this problem, identify your team’s best performer of that task. Determine what that individual is doing differently from everyone else on the team and document the process that creates the best results. The newly documented process will provide you with the following:

  • A consistent standard of performance.
  • A tool to measure the performance of your employees.
  • A feedback mechanism to inform your employees whether they are performing to standard or not.
  • A way of determining whether your employees need additional training.

Focus on creating consistency in your operation this week!

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