Ask the Right Questions

Coaching is the process of getting your employees to think for themselves. When your employees ask for your help to solve a problem or deal with a situation, help them to determine their own solution by asking the following seven questions:  What is the issue? What...

Create Consistency

The most common reason why employees do not perform to the expectations of their managers is a lack of clearly defined and communicated standards. As a result, you may have a team of employees who are performing the same work tasks in wildly inconsistent ways. This...

Resolve Workplace Conflict

Conflict at work can negatively affect not only the individuals involved, but also the atmosphere of the workplace for the rest of the team. Instead of leaving a conflict between you and another individual unresolved, use the following five-step process to find a...