How to Hold a Difficult Conversation

Have you been putting off having a difficult conversation with someone you know? Perhaps the person is a subordinate, a colleague, your boss or a friend. You may believe that the conversation will be difficult because you are not sure how the person will react or you...

How to Improve Email Communication

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw Even though he did not live in the age of electronic communication, Shaw’s words describe the modern challenges that individuals face when using email....

How to Improve Teamwork in Tough Times

Work is increasingly more stressful in difficult economic times as people worry about job security. These factors may cause us to focus more on individual performance rather than on the greater good of our team or organization. However, now is the time to help your...

How to Deal with a Bad Boss

Incompetence, bullying, micromanaging, setting unrealistic deadlines, using threats, instilling fear; these are just some of the traits displayed by bad bosses. Unfortunately, bad bosses are far too common in the workplace and working for one can result in personal...

How to Make Ethical Decisions

Doing the right thing is not always easy. As leaders, we often face ethical dilemmas in making decisions. Ethics is not defined as the cultural norm of your company, the law or your feelings. Ethics is a standard of behaviour that tells you how to act in a variety of...