How to Make a Great First Impression

Your success in business and in your personal life is based upon the relationships that you develop with colleagues, co-workers and friends. In turn, your relationships are based upon the first impressions that you make on others. You want your relationships to start...

How to Interpret Body Language

The goal of communication is to create a common understanding of the message being conveyed. To achieve this understanding precise language, accurate listening and expressive body language are required by both the sender and receiver of the message. One of the most...

How to Provide Great Customer Service

Think about the best customer service experience you have ever had. The ingredients of that situation are the elements that we all need to apply in working with both our internal and external customers. If others depend upon you to provide them with assistance or a...

How to Manage Your Emotions at Work

We all face situations at work that cause us frustration, irritation and sometimes anger. While we cannot always control the circumstances that create these feelings, we can control our emotional reactions to the situations. Strong displays of emotion are unacceptable...

How to Deal with Angry People at Work

With the level of stress in today’s workplace, no wonder people sometimes lose control of their emotions. When we are the target of those emotions, our first reaction is to defend ourselves or attack the other person back. However, as professionals, we have an...